About this policy
R STAR GLOBAL ("we", "us", "our") is an ISO consulting and professional training firm based at 5830 Granite Parkway ste.100-267, Plano, Texas 75024, USA. This Privacy Policy describes how we handle information collected through rstarglobal.com (the "site"). Our intended audience is business visitors in the United States and Canada.
This policy applies only to information collected through the site itself. If you become a client and engage us for consulting or training services, that engagement is governed by a separate written agreement that addresses how your project information is handled.
Information we collect
What you provide directly
- Contact form: name, email address, phone (optional), organization (optional), topic of enquiry, and message content.
- Free Assessment tool: name, email, organization, role, company size, and your responses to the readiness questions.
- Cost Estimator tool: name, email, organization, role, phone (optional), the parameters you select (standard, size, sites, scope, industry), and the resulting cost estimate.
- Training register: name, email, and the programme you express interest in.
What we collect automatically
- Analytics: standard web traffic data via Google Analytics 4 — pages viewed, time on page, scroll depth, referring URL, browser and device type, approximate location (city / country level), and an anonymised visitor identifier.
- Cookies: Google Analytics sets first-party cookies to recognise returning visitors. We do not use advertising cookies, retargeting pixels, or third-party tracking.
We do not collect government identifiers, payment information, health information, or other sensitive personal data through the site.
How we use it
- To respond to enquiries and deliver the information you ask for.
- To return the results of the Free Assessment and Cost Estimator tools and follow up on the lead.
- To register your interest in training programmes and share schedule and registration details.
- To understand which content is useful, fix problems, and improve the site.
- To meet our legal, accounting, and tax obligations.
We do not sell, rent, share, or trade your personal information. We do not use it for behavioural advertising, and we do not share it with data brokers.
How long we keep it
Form submissions and lead records are kept for as long as needed to respond to your enquiry and follow up appropriately, plus a reasonable period afterwards for our business records (typically up to seven years, consistent with US tax and accounting record-keeping practices). Analytics data is kept per Google Analytics' retention settings (the default is 14 months).
Service providers
Your information is accessed only by R STAR GLOBAL personnel who need it to respond to you. We use a small number of trusted service providers to run the site:
- Cloudflare Pages — website hosting and content delivery.
- Google Analytics 4 — usage analytics.
- Form delivery service — receives form submissions and forwards them as email to our inboxes.
- Zoho Mail — hosts our business email.
These providers process data only on our behalf and under their own contractual and privacy commitments. We do not authorise them to use your information for any other purpose.
Your choices and rights
Whatever your jurisdiction, you may at any time:
- Ask us what information we hold about you.
- Ask us to correct or update inaccurate information.
- Ask us to delete your information, subject to record-keeping obligations we may be bound by.
- Opt out of analytics tracking by using your browser's privacy controls or the Google Analytics opt-out browser add-on.
- Tell us to stop contacting you.
If you are a California resident (CCPA / CPRA)
Under the California Consumer Privacy Act (as amended by the California Privacy Rights Act), you have the right to:
- Know what personal information we have collected about you, the categories of sources, and the purposes for which it was used.
- Request deletion of your personal information.
- Request correction of inaccurate personal information.
- Opt out of any "sale" or "sharing" of personal information for cross-context behavioural advertising. R STAR GLOBAL does not sell or share your personal information in this sense.
- Be free from discrimination for exercising any of these rights.
To exercise these rights, email us at rstarglobalsm@gmail.com with the subject line "CCPA Request". We may need to verify your identity before fulfilling the request.
If you are a Canadian resident (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act, you have the right to access the personal information we hold about you, ask us to correct it, and withdraw consent for our continued use of it (subject to legal or contractual restrictions). To exercise these rights, contact us at rstarglobalsm@gmail.com.
Security
The site is served exclusively over HTTPS. We use service providers that follow industry-standard security practices. While no system is perfectly secure, we take reasonable administrative, technical, and physical measures to protect the information you share with us.
Children
The site is for business audiences and is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.
Cross-border data handling
R STAR GLOBAL operates from the United States. If you contact us from Canada or elsewhere, your information will be transferred to and processed in the United States, where data-protection laws may differ from those of your home country. By using the site you consent to that transfer.
Third-party links
The site may link to external pages (e.g., the International Organization for Standardization, accreditation bodies, or partner organisations). We are not responsible for the privacy practices of those external sites; we recommend reviewing their policies.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Material changes will be highlighted prominently on the site.
Contact us about privacy
For any privacy-related question or to exercise the rights described above:
- Email: rstarglobalsm@gmail.com
- Postal address: R STAR GLOBAL, 5830 Granite Parkway ste.100-267, Plano, Texas 75024, USA